FREQUENTLY ASKED QUESTIONS

Are Your Products Authentic?

We are very proud to say that we only use 100% Natural Gems, Stones & Minerals in all the items we offer for sale. Our team source all items by hand to ensure full quality and authenticity. We believe our customer service is personal and adhered to suit our clients’ needs.

How Long Does Delivery Take?

  • UK STANDARD 2-4 WORKING DAYS*
  • UK EXPRESS 1-3 WORKING DAYS*
  • EU STANDARD: 2-11 WORKING DAYS*
  • EU EXPRESS: 2-7 WORKING DAYS*
  • INTERNATIONAL STANDARD: 2-17 WORKING DAYS*
  • INTERNATIONAL EXPRESS: 2-11 WORKING DAYS*

*(unless the order was placed on a Saturday or a bank holiday).

Orders placed after 5:30PM UK will be shipped the following business day. Tracking will be automatically updated (and you'll be notified of despatch if it was selected during checkout.)

Do You Offer International Shipping?

Yes! If your country isn't listed on our website and you still wish to make a purchase, please click here to contact us prior to placing your order

Do You Accept Returns?

Each and every physical order can be returned. Please visit our returns page here to see our policies for more information.

Please Note: Services purchased through the website cannot be refunded once started. Please contact us right away if you wish to refund a service which is yet to take place.

What Payment Methods Are Accepted?

We accept all major payment methods, as well as Klarna and Clearpay.

Can I Cancel My Order?

If you wish to cancel your order, please email us as soon as possible requesting to, as we can cancel it if it is yet to be dispatched. (This Excludes services which are yet to be undertaken.)

We pride ourselves on our fast and direct communication at Golden Fortune to ensure you have the best service possible.

All cancellations will be subject to a cancellation fee which consists of all payment fees associated with making the purchase i.e. currency conversion, taxes etc. which cannot be refunded. All remaining funds will be refunded.

PLEASE NOTE: In accordance with the cancelling goods act (here), we are entitled to claim back any losses made due to direct cause of cancellation. The fee will vary depending on the payment processor used:

  • ClearPay 5%
  • Klarna 5%
  • SHOPPAY/Credit/Debit/ApplePay 3%